DELIVERY & SHIPPING
For larger items we usually use our own vehicles and personnel. For smaller items (up to 50 kg) we normally use UPS as we have found them to be the quickest and most reliable service. When an order is despatched you will receive an email or an SMS message detailing your shipping information.
Weekend delivery is available but at an additional cost. If you wish to have a weekend delivery please include this request in the comment box of your shopping cart when you checkout.
We are currently offering FREE delivery on all items and orders to the UK mainland. Orders to Ireland will incur a £20 shipping fee to cover additional charges in admin, duties and staff.
Deliveries usually arrive within 3-4 working days, however, please allow up to 5 working days for your order to arrive. If your order is needed urgently, please leave a
special instruction in the comment box of the shopping cart.
Orders usually arrive within 3-4 working days unless specified in your order request, but please allow 5 working days for your package to arrive. If you still hasn't received anything after 5 working days, please send us an email at email@example.com and we'll get back to you as soon as possible. For data protection, please include the name, delivery address, email address and order number (where possible) of the person who made the initial order.
Once you have placed an order with us, we’ll send you a confirmation email with your order details. Then, at the point of despatch, you will get another notification with a tracking number where you can trace your order.
Yes, but we will need suitable ID and proof of purchase to abide by electronic payment producer guidelines. You will also need to arrange this with us in advance of collection.
If your goods are delivered damaged or are not functioning as the manufacturer intended, please contact us immediately at firstname.lastname@example.org.
We normally only supply the UK and Republic of Ireland, but please contact us if you wish to ship internationally.
We don’t have a physical store, but for bulk orders we can arrange for you to visit a showcase and/or view samples of the items.
Our sales team will be available from Monday-Friday 08:00-19:30 and Saturday-Sunday 09:00-17:00, but at slower response times.
REFUNDS & MONEY BACK GUATARANTEE
Unless your product is damaged or faulty, we do not offer free returns. The cost of return shipping would be borne by the customer.
Certainly, we offer an industry leading 3-day money back guarantee on all unused products purchased via our website.
Simply contact us via email at email@example.com and we can get the process going on returning unwanted products.
We offer full refunds on all unused products purchased within the last 30 days, this includes product exchanges.
PAYMENTS & PROMOTIONS
We accept all major credit, debit cards, and BACS payment along with PayPal. For customer ease, we are also able to accept payments through Google Pay, Apple Pay and Amazon Pay.
With all payment issues, please contact us via email at firstname.lastname@example.org and we will help to resolve the issue.
Certainly, if you could send us an email at email@example.com, with a list of items and quantities you are after, we will provide a competitive quote and shipping fee.
Please contact us at firstname.lastname@example.org, we will be able to provide you with up-to-date stock levels.
Any more questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.